## **Scotland City Tours – Terms and Conditions**

### **Cancellation and Refunds for scheduled tours**

All of our free tours can be canceled free of charge at any time. 

When a passenger wishes to make a cancellation of one of our scheduled tours such as ‘’Edinburgh Castle tour’’, ‘’Stirling castle Tour’’, ‘’Harry Potter Tour’’, ‘’Outlander and Jacobites TOur’’ or ‘’Edinburgh Ghost Tour’’ the following charges apply:

- Within 24 hours of the tour departure, no refund will be given.
- 24 hours before the tour departure, a full refund of the tour price will be given.

We operate with a minimum number of 5 passengers on our scheduled tours.

We reserve the right to cancel trips under exceptional circumstances such as those out with our control. In such cases clients will be promptly informed.

Please note that all refunds will be made in pounds sterling regardless of the currency the passenger has decided to pay the tour with. Scotland City Tours  is not responsible for any commission charges the customer's bank may apply when processing the refund.

### **Cancellation and Refunds for private tours**

When a passenger wishes to make a cancellation of one of our private tours the following charges apply:

- Within 7 days of the tour departure, no refund will be given.
- 7 days before the tour departure, a full refund of the tour price will be given.

Full payment of the tour price is required when booking.

We reserve the right to cancel trips under exceptional circumstances such as those out with our control. In such cases clients will be promptly informed.

Please note that all refunds will be made in pounds sterling regardless of the currency the passenger has decided to pay the tour with. Scotland City Tours is not responsible for any commission charges the customer's bank may apply when processing the refund.


### **General Guidelines for all tours paid tours**

Children policy: Children under the age of 4 can travel free of charge in all of our tours, except for our ‘’Edinburgh Castle Tours’’ and ‘’Stirling Castle Tours’’ tours where they will only have to pay for the entry ticket.

Pets: Yes, they can travel with you in all of our tours, except for our ‘’Edinburgh Castle'’ and ‘’Stirling Castle’’ tours, unless they are guide dogs.
Any personal property should be carried at the traveler's responsibility. 

We reserve the right to change the tour itinerary at any time due to weather, acts of God and events out with our control.

Unless stated otherwise, food, attractions and accommodation are not included in the tour price.

Scotland City Tours recommends all passengers take out suitable travel, medical and cancellation insurance.

Guide tips are not included in the tour price but if deserved, greatly appreciated.

Please note that we operate with a minimum number of 5 passengers on our scheduled tours. We do not require a minimum number of passengers on our private tours.

If you are travelling as a group, but have booked separately from each other, there is no guarantee you will be placed in the same group on the day of tour. In this instance, we require you to make us aware either by phone or email the name of all passengers travelling together in the group, so we can aim to allocate you all to the same vehicle where possible.

### **Timekeeping**

It is the responsibility of the Passenger to ensure that they are at the departure point in good time and that they adhere to the departure times given in the Company’s publicity and by its representatives. Guides will not be held for Passengers who are late. In such cases full cancellation charges will apply and the Company shall have no further liability to that Passenger.

### **Alterations by the company**

Whilst the Company shall use its reasonable endeavours to provide the tour as planned, the Company reserves the right to alter itineraries in any way.

### **Suppliers of service**

Tickets for trains or other carriers which are obtained by the Company on behalf of the Passenger are subject to the conditions of carriage of the individual carrier. The Company undertakes to select companies which have a good reputation. The company will not accept or have any liability for the acts of omissions, whether negligent or otherwise, of train companies, coach operators or any other person providing services in connection with the arrangements of the group/ individual(s) unless such a person is employed by the Company or subject to the Company’s direct control. The Company is dedicated to providing Passengers with a reliable and fault free service. In the unlikely event that a Passenger wishes to raise any queries or complaints with the Company, such a query or complaint should be raised in the first instance with the tour guide, who will endeavour to resolve the situation to the Passenger’s satisfaction. If any complaint cannot be resolved by the tour guide, Passengers must address their complaints in writing to the Company within one month from the last day of the tour provided by the Company.

### **Force Majeure**

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination arising from such plant or events beyond the reasonable control of the Company.

### **Data Protection**

In order to process your booking and to ensure that your travel arrangements run smoothly, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). We may also use the information provided to keep in touch with you to obtain feedback and to advise you of the Company’s products and services (including special offers) from time to time. In addition, we may be required to pass this information on to third parties (such as accommodation providers or other suppliers relevant to your booking). We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking.

For more information please refer to our [Privacy Policy](https://scotlandcitytours.com/legal).

### **Reviews and Marketing**

Any reviews, photographs or content (which you upload to our websites or otherwise) will be considered non-confidential and non-proprietary (unless expressly stated by you in writing to info@scotlandcitytours.com). You will retain all of your ownership rights in your content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to third parties. Uploading your content shall automatically grant us a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, distribute and display such content for such purposes as we may reasonably require including, without limitation, for use in our marketing materials and publicity.

We have the right to remove any posting you make or content you upload on our websites if, in our opinion, your post does not comply with the content standards set out above. We may also impose restrictions on the amount of content which can be uploaded at any time.








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This project was born from work, humility and experience in order to make people who visit Scotland feel part of its history and its legends.

If you would like an experience tailored to you, we offer personalized packages with a variety of options. You can choose the duration of the tour, focus on specific aspects of the city's history, and explore the locations that are of interest to you.